Reference

Open luxury11 Privacy Policy for wallet data

The luxury11 Privacy Policy explains how we use your account details, mobile-browser activity and wallet references when you access our Indonesia lobby.

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luxury11 Open luxury11 Privacy Policy for wallet data
REQUEST ROUTE

Switch support paths for privacy requests

A clear request route helps when your name, phone number or wallet reference needs attention.

Account help If login access stalls, open the account help path and state that your request concerns the Privacy Policy. Include your registered phone number without sending a password, PIN or full wallet credential.
Wallet query For a DANA, OVO, GoPay or QRIS reference, attach the receipt number and approximate time rather than a full wallet login. We use those details to locate the relevant payment record.
Correction request Ask us to correct an account field through the support form. We may confirm the phone-verification step before editing your name, contact detail or other identifying record.
DATA PRACTICE

Browse privacy controls beside account security

We handle privacy as part of the account path, not as a separate promise hidden from the cashier or lobby.

Account records

We may hold your registered phone number, verification result, account preferences and support history. These records let us match a privacy request to the correct account before any change is made.

Device signals

A mobile-browser session can provide device type, browser details, approximate timing and sign-in events. We use these signals to spot an unusual access pattern, not to request your device password.

Cookie choices

Cookies may remember a session choice or help us understand which account page loaded correctly. You can clear browser cookies, although doing so may require another sign-in and phone check.

Payment references

A DANA, QRIS, bank transfer or virtual account receipt can be linked to an account request. We keep the reference needed for matching and issue handling, rather than your wallet PIN.

Retention checks

We assess whether a record is still needed for account access, payment reconciliation, a support case or a legal requirement. When it is no longer needed, deletion or anonymisation may be considered.

Your contact

Send access, correction or deletion questions through the account support form. If you cannot sign in, provide the registered phone number and case details so we can confirm who is making the request.

Check Privacy Policy answers before opening

These answers address the privacy questions we hear most often before an account is opened or a wallet request is made. They cover the records connected to luxury11, the mobile access trail, cookie choices, retention and practical ways to request a change. If your case involves a specific receipt or sign-in event, use the support route so we can check the relevant record directly.

It covers account details, phone verification, device and session data, cookies, support messages and payment references connected to your access. It also explains retention, correction and deletion requests, including limits that may apply while a payment or account case remains open.

Yes. We may receive a transaction reference, amount, status and timing needed to match a DANA or QRIS request to your account. We do not need your wallet PIN for that check, and we ask you to hide unnecessary credential details.

You can request a correction through the account support form. Tell us which field is wrong and provide the registered phone number. We may complete a phone-verification check before changing the record so another person cannot alter your account details.

When you sign in through a mobile browser, we may record browser type, device signals, session timing and access events. These details help identify unusual account activity and troubleshoot a failed lobby or wallet-status page without collecting your device password.

We retain records while they support account access, payment matching, a support case, dispute handling or a legal requirement. We review whether the purpose still exists; deletion or anonymisation may follow when no applicable reason requires continued retention.

You can ask about deletion through the support form, and we will assess the request against open payment matters, account security needs and legal retention requirements. Where local law permits, eligible records may be deleted or anonymised after that assessment.

Use the account support route and label your message as a privacy request. Include your registered phone number, the record involved and any safe reference such as a QRIS receipt number. Never send a password, PIN or complete wallet login.

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